Frequently Asked Questions
Answers, before you ask
Everything you need to know about booking safe, compassionate transportation. Still curious? Contact us any time.
When will you start scheduling trips?
We’re completing our certification with the Pennsylvania Public Utility Commission now, and online booking is paused until that’s finished. Contact us about the route you have in mind and we’ll follow up directly — you’ll be the first to know when we’re on the road.
What areas do you serve?
We serve Delaware County and nearby Philadelphia and Montgomery communities in Pennsylvania, based in Havertown. If you don’t see your town on our service area list, reach out — we may still be able to help.
What types of transportation do you provide?
Non-emergency medical transportation (NEMT) including dialysis, hospital discharge, and routine appointments; assisted ambulatory rides (a wheelchair-accessible van is arriving soon); and McKinney-Vento and out-of-district student transportation. See all services.
How do I request a trip?
Online booking is paused while we complete our Pennsylvania Public Utility Commission certification. Use the contact form or email info@yanescare.com with your route and dates, and we’ll follow up with you directly.
How far in advance should I book?
While certification wraps up we aren’t scheduling trips, so there’s no notice window to worry about. Sharing your dates and route with us now means we can plan ahead — and contact you first when service begins.
How much does a ride cost?
Our rates are being finalized as part of our Pennsylvania PUC certification — certificated carriers file their rates with the state. We’ll publish them here once that’s complete. If you’d like them sent to you directly when they’re available, get in touch.
Do you accept Medicaid or MATP?
Yes — we accept private pay, Medicaid / MATP non-emergency transportation arrangements, and school-district contracts. Tell us your situation when you contact us and we will walk you through it; qualifying trips may be $0 to you.
Are your drivers qualified and safe?
Yanes Care is RN-founded with clinical safety oversight. Drivers complete Pennsylvania clearances (Acts 34, 151, and 114), are CPR certified and defensive-driving trained, and our lead drivers are ABA-trained to support riders with autism, sensory, or behavioral needs.
Can you accommodate wheelchairs and mobility aids?
Today we offer assisted ambulatory, door-through-door rides and welcome walkers, canes, rollators, and foldable mobility aids. A dedicated lift-equipped wheelchair van is arriving soon — join the waitlist and we will notify you the moment it launches.
Can a family member or caregiver ride along?
Yes — a companion or caregiver is always welcome, at no charge. Just note the number of passengers when you book so we plan the right vehicle.
What are your hours?
Monday–Friday, 6am–7pm. Saturdays are by appointment and Sundays are closed. After-hours service is available by request — ask when you book.
Do you work with school districts?
Yes. We partner with Pennsylvania school districts for McKinney-Vento and out-of-district student transportation, with cleared, trauma-informed drivers and rapid route deployment for changing placements. See school transportation.
Are service animals welcome?
Always. Trained service animals ride free on every trip, no advance notice required.
Let’s stay in touch.
We’re completing state certification and aren’t scheduling trips through the site right now. If you have a route in mind — a daily school run, recurring appointments, or a district contract — tell us about it and we’ll reach out as soon as we’re operating.